Refund policy

At Wajha, we want you to be happy with your purchase. If something isn't right, here's how our returns and refunds process works.


Return Window

You may request a return or exchange within 7 days of receiving your order, provided the item is unused, unworn, and in its original condition and packaging, with all tags and accessories included, and accompanied by proof of purchase (order number or receipt).


Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a free replacement or a full refund, at your choice, at no cost to you for our error.


Change of Mind Returns

We accept change-of-mind returns within the 7-day window listed above, subject to the item meeting the return conditions above. For change-of-mind returns, the customer is responsible for return shipping costs. For defective or incorrect items, Wajha covers return shipping.


How to Start a Return

  1. Contact us via our Contact Information page with your order number and reason for return.
  2. 2. We will confirm your eligibility and provide return instructions, including the return address.
  3. 3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or replacement.

Refunds

Approved refunds are processed within 5-7 business days of us receiving and inspecting the returned item. For Cash on Delivery (COD) orders, refunds are issued via bank transfer, since no card payment was made to refund to. Shipping fees, if any were charged, are non-refundable unless the return is due to our error.

 

Non-Returnable Items

The following items cannot be returned for hygiene or safety reasons, unless defective on arrival: opened or used beauty, cosmetic, and skincare products, and intimate apparel.

 

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please check with your bank or payment provider first, then contact us if you still have concerns.

 

Contact Us

For any questions about this policy, reach us via our Contact Information page.